Privacy Policy

Dear User!

We care about your privacy and want you to feel comfortable while using our services. That is why below we present the most important information about how we process your personal data and the cookies used by our Store. This information has been prepared in accordance with the GDPR (General Data Protection Regulation).

PERSONAL DATA CONTROLLER

KETERLAMPS.PL Spółka z ograniczoną odpowiedzialnością, with its registered office in Częstochowa, ul. Młynarska 17, NIP 9492257866, REGON 52354048000000, entered into the National Court Register under number 0001000194.

If you would like to contact us regarding the processing of your personal data, please email us at: biuro@keter-lighting.com

YOUR RIGHTS

You have the right to request:

• access to your personal data, including obtaining a copy of your data (Article 15 GDPR or, where applicable, Article 13(1)(f) GDPR),

• rectification of your data (Article 16 GDPR),

• erasure of your data (Article 17 GDPR),

• restriction of processing (Article 18 GDPR),

• data portability to another controller (Article 20 GDPR).

You also have the right to object at any time to the processing of your personal data:

• due to reasons related to your particular situation — where processing is based on Article 6(1)(f) GDPR (our legitimate interests) (Article 21(1) GDPR),

• where personal data is processed for direct marketing purposes — to the extent that processing is related to such direct marketing (Article 21(2) GDPR).

Contact us if you wish to exercise your rights. In particular, you can object to the use of cookies (described below) by adjusting your browser settings.

If you believe your data is being processed unlawfully, you may lodge a complaint with the President of the Personal Data Protection Office (PUODO).

PERSONAL DATA AND PRIVACY

Below you will find detailed information about how we process your data depending on the actions you take.

1. Placing an order in the Store

Purpose: to process and fulfill your order
Legal basis:

• sales contract (Article 6(1)(b) GDPR)

• legal obligation related to accounting (Article 6(1)(c) GDPR)
  Retention period:

• for the duration of the contract

• until the accounting obligation expires

• additionally, until the limitation period for potential claims expires (more details in the last table of this section)
  If you do not provide data: you will not be able to place an order

2. Creating an account in the Store

Purpose: performance of the account service agreement
Legal basis: service agreement (Article 6(1)(b) GDPR)
Retention period: until the account is deleted by you or by us at your request; additionally, until the limitation period for claims expires
If you do not provide data: you will not be able to create an account or use its functions (e.g., order history, order status)

3. Contacting us (e.g., asking a question)

Purpose: handling your inquiries or requests
Legal basis:

• contract or steps taken at your request prior to concluding a contract (Article 6(1)(b) GDPR) — if the inquiry concerns an agreement we are or may be a party to

• our legitimate interest in communicating with you (Article 6(1)(f) GDPR) — if your inquiry is not related to a contract
  Retention period:

• for the duration of the contract or, if no contract is concluded, until the limitation period for claims expires*

• or until we accept your objection to processing*

• additionally, until the limitation period for claims expires
  If you do not provide data: we will not be able to respond
  * depending on which applies and which occurs first

4. Consent to receive marketing content (e.g., special offers)

Purpose: sending marketing information, in particular special offers
Legal basis: your consent (Article 6(1)(a) GDPR)
Retention period: until you withdraw consent (you may withdraw it at any time; processing prior to withdrawal remains lawful); additionally, until the limitation period for claims expires
If you do not provide data: you will not receive our marketing materials, including special offers

5. Newsletter subscription

Purpose: sending the newsletter
Legal basis: newsletter service agreement (Article 6(1)(b) GDPR)
Retention period: until you unsubscribe; additionally, until the limitation period for claims expires
If you do not provide data: you will not be able to receive information about the Store and our services

6. Actions or omissions that may give rise to claims related to the Store or our services

Purpose: establishment, pursuit, or defense of potential claims
Legal basis: our legitimate interest (Article 6(1)(f) GDPR)
Retention period: until the limitation period expires or until we accept your objection*
If you do not provide data: it will not be possible to establish, pursue, or defend claims
* depending on which applies and which occurs first

DATA SECURITY

When processing your personal data, we apply organizational and technical measures in accordance with applicable law, including SSL encryption for the connection.

COOKIES

Our Store, like most websites, uses cookies. These files:

• are stored in the memory of your device (computer, phone, etc.),

• do not change your device settings.

Cookies are used in this Store for the purposes of:

• remembering your session,

• statistical analysis,

• marketing.

To learn how to manage cookies, including how to disable them in your browser, please refer to your browser’s help section (often available by pressing F1). Relevant instructions can also be found on the websites of the browser providers, e.g.:

• Firefox

• Chrome

• Safari

• Internet Explorer / Microsoft Edge

Cookies will not be processed by us for longer than 10 years from your last visit to the Store.

Using the relevant options in your browser, you may at any time:

• delete cookies,

• block cookies in the future.

In such cases, we will no longer process them.

More information about cookies can be found on Wikipedia.

EXTERNAL SERVICES / DATA RECIPIENTS

We use external service providers who support us in running our business. We entrust them with your data for processing — they process the data only on our documented instructions.

Below is a list of recipients of your data:

Activities related to the Store:

• IT/technical support provider — no transfer outside the EU

• contractors supporting our day-to-day operations — no transfer outside the EU

• e-commerce platform operator — no transfer outside the EU

Placing an order:

• payment provider — no transfer outside the EU

• delivery service provider — no transfer outside the EU

• business software provider (e.g., accounting software) — no transfer outside the EU

• standard office software provider (including email services) — no transfer outside the EU

• wholesaler — no transfer outside the EU

• accounting office — no transfer outside the EU

Using the Store messenger/chat:

• chat/messenger provider — no transfer outside the EU

Contacting us:

• standard office software provider (including email services) — no transfer outside the EU

Additionally:

• relevant public authorities — to the extent we are legally required to disclose data.