Dropshipping Cooperation

KETERLAMPS.PL Spółka z ograniczoną odpowiedzialnością enables and encourages cooperation with all entities operating in the dropshipping logistics model.

KEY TERMS OF DROPSHIPPING COOPERATION

1. Do we need to sign a cooperation agreement?

At this time, we do not require a signed agreement. However, this may change in the future.
To start cooperation, simply register an account in our store and contact us at biuro@keter-lighting.com so that we can assign the appropriate discount to your account.

2. Do I need to run a registered business to cooperate with you?

You do not need to operate a registered business to make purchases. However, if you do not have a VAT (NIP) number, we will not be able to assign you a purchase discount.

3. Do you accept returns and complaints from dropshipping customers?

Yes. We accept returns and complaints if your customer withdraws from the purchase within 14 days.
Returned or defective goods should be sent to our registered office after prior contact via email at biuro@keter-lighting.com.

4. Can I use your product descriptions and photos from www.keterlamps.com?

Yes. If you sell our products, you may use the information and images available on our platform.

5. Do the prices on the website include the discount?

After registering as a dropshipping partner and logging into your account, you will see prices including your assigned discount.

6. What discount will I receive? Is it negotiable?

Each dropshipping partner receives a 10% discount upon registration.
If our cooperation is active and regular, we invite you to contact us to discuss an individual discount.

7. Does free shipping over 150 PLN apply to dropshipping clients?

No. Free shipping on orders over 150 PLN does not apply to dropshipping partners.

8. Is deferred payment available?

At the beginning of cooperation, prepayment is required.
With regular cooperation, we are open to discussing alternative payment terms.

9. Is integration free of charge?

Yes. The XML product file is provided free of charge.

10. Where can I obtain the XML file?

The file will be sent to you after account activation and discount assignment.

11. Is it possible to issue collective invoices?

Yes. For more than 10 orders per week, we can issue one collective invoice per week after prior arrangement.

12. Is there a minimum order value?

No. We do not have a minimum order value — we process every order.

13. How quickly do you ship orders?

Orders placed on business days before 9:30 AM are shipped the same day.
We make every effort to keep all offered products in stock. In rare cases, if certain components are temporarily unavailable, order processing may take 3–5 business days. You will be informed immediately in such situations.

14. Can I use my own courier?

Yes. If you select the “self-collection” delivery option, please send us your shipping label so we can dispatch the package directly to your customer.
We also support Allegro SMART! shipments.

15. Can you include my invoice in the shipment?

Generally, this is not possible. However, in exceptional cases and after prior contact, we may print and include your invoice.