• Returns and complaints

How to return a product:


  • Notify us about your return by phone at +48 507 036 872 or by email at biuro@keter-lighting.com

  • Send the product to the address below and include a note with your full name or order number, as well as your bank account number for the refund.

  • Once the returned item has been inspected, we will issue a refund to your bank account.


RETURN ADDRESS

KETERLAMPS.PL SP. Z O. O.
MŁYNARSKA 17
42-200 CZĘSTOCHOWA



IMPORTANT!
We do not accept cash-on-delivery (COD) returns.


To file a complaint regarding a product:

  1. Report the issue by phone at +48 507 036 872 or by email at biuro@keter-lighting.com.

  2. We will contact you to determine the next steps and agree on the appropriate solution.